In the fourth tutorial of this course, we’ll dive into the crucial task of continuously monitoring and analyzing how AI is performing within your customer support framework. Monitoring the performance of your AI workflows will make sure they’re meeting the intended objectives, and can also uncover where you can further refine and enhance them.
We’ll cover some of the key information, then we’ll end this tutorial with an activity to help you effectively measure and monitor your own AI workflows.
Points we’ll cover:
- How to conduct a detailed analysis of AI on your support operations
- What an improvement plan should include
- Things to consider when creating employee training plans
- Exercise: create an AI performance monitoring and improvement plan