Building an AI customer support strategy

Develop a strategic plan to effectively integrate AI into your support system.

Welcome to the third tutorial of this course. After identifying potential AI opportunities in your operations, it's time to develop a strategic plan to integrate AI effectively.

This lesson will guide you through setting clear goals, planning the implementation, and preparing for a successful AI rollout.

Points we’ll cover:

  • Defining your goals and objectives
  • How to plan to implement AI
  • What to be aware of when integrating AI with current processes
  • Exercise: develop and present a customized AI strategy document
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