Welcome to the fifth and final tutorial in our Build AI chatbots with Chatbase course!
In this tutorial, you’re going to learn how to create a customer support chatbot that’s trained on your live documentation. The bot will also be able to create tickets in your customer support platform for looping in human agents.
We’ll embed the form-building tool Tally into our chatbot and link Tally to a customer support ticketing platform via Zapier to make this all happen.
Steps we’ll walk through in this tutorial:
- Create a chatbot trained on all of your support documentation
- Route complex issues to human support agents
- Create test data
- Generate support tickets via Zapier
You’ll need:
- Chatbase
- Tally
- Zapier
Let’s dive in!