ChatGPT can play an active role in team training. For a support team, you can have ChatGPT role-play as a customer and have your team answer questions and practice difficult scenarios. ChatGPT can also offer in-the-moment coaching so your team members get instant feedback.
In this tutorial, you’ll learn how to:
- Create a custom GPT in ChatGPT that acts as a customer and provides feedback to your support team
- Train your GPT to role-play as a customer and present challenging inquiries
- Train your GPT to provide instant feedback to your customer service team