In this fifth and final tutorial of the course, we’ll explore how to empower your support team as AI becomes a pivotal component of customer service operations. When you proactively address team concerns, you’ll foster a culture of excitement and empowerment around AI adoption.
Points we’ll cover:
- Team concerns and misconceptions
- How to build a supportive environment
- Training and development
- Redefining roles and performance metrics in an AI-first environment
- How to sustain AI initiatives