Building custom GPTs from training calls to streamline team knowledge
About this event
Mike Taylor, an AI product builder at Brightpool.dev and O'Reilly author on Prompt Engineering, brings his expertise to this session. With over 400,000 students in his courses and experience running a 50-person growth agency, Mike is well-versed in practical AI applications for businesses.
In this workshop, Mike will demo:
- How to use AI tools to record and transcribe training calls
- Creating Standard Operating Procedures (SOPs) from transcripts using AI
- Building a custom GPT with your SOPs for efficient team training
- Integrating these processes using tools like Grain.com, Zapier, and OpenAI
Learn how to streamline your team's knowledge management and training processes using AI. This approach can help you scale your operations and manage inquiries more effectively, giving your agency a competitive edge in the AI-driven business landscape.
Sign up below to catch this event. Recordings will be emailed to all those registered.
When
Recording
Resources
00:00 - Mike introduces himself and his background
03:20 - Mike explains his idea for capturing call information
05:40 - Mike starts sharing his screen and demonstrating the Zapier workflow
08:20 - Discussion of the transcript and SOP creation process
11:40 - Explanation of how to use ChatGPT to create SOPs
15:00 - Mike demonstrates how to create a custom GPT with company knowledge
18:30 - Discussion on the accuracy of custom GPTs and dealing with hallucinations
21:00 - Explanation of vector search in file uploads for custom GPTs
23:30 - Mike talks about prompt engineering and A/B testing
29:20 - Ben asks about connecting Google Drive to custom GPTs
31:20 - Discussion on the accuracy of uploaded knowledge in custom GPTs
35:50 - Conversation about prompt A/B testing techniques
41:50 - Discussion on different use cases for prompt engineering
45:30 - Talk about new AI models and their built-in capabilities
47:20 - Mike shares other AI workflows he uses regularly
49:30 - Ben talks about using AI for summarization
51:05 - Discussion about Notebook LM and its podcast feature
53:00 - Conversation about different transcription tools and their accuracy
55:50 - Ben shares his experience with various transcription tools
58:20 - Wrap-up and conclusion of the session