In the final tutorial of our Implementing Customer Support AI Assistants, you’ll learn more about AI agents and their impact on automating your customer support workflows.
As a reminder, AI Agents provide instant and accurate answers to customers directly in chat and other channel interfaces. These tools act as the first line of support triage, directly interfacing with customers to answer inquiries, before looping in human agents.
These workflows are not currently possible with ChatGPT or custom GPTs yet, so we’ll be reviewing AI customer support platforms (e.g. Intercom, Zendesk, and Kustomer) and AI chatbot builders (e.g. My Ask AI, Chatbase, and Zapier AI Chatbots) for this tutorial.
In the first section of this tutorial, we’ll provide an overview of AI agents before diving into some of the tools in the market.
Sections:
- Overview of AI agents
- Benefits and challenges of AI agents
- Reviewing tools in the market
- Recommendations for deploying an AI agent