By creating a knowledge base for users, you can address customer enquiries more efficiently and reduce reliance on your direct support channels. I highly recommend leveraging ChatGPT for a lot of this work: it’ll help you quickly generate content ideas, draft articles, suggest improvements, and ensure the content is structured in a user-friendly manner. In other words, it’ll save you tonnes of time.
In this tutorial we’re going to use ChatGPT to help us:
- Identify common customer problems
- Create a list of categories for our knowledge base and identify appropriate content formats
- Create a list of article titles
- Write titles and content for each article, optimised for search
- Design a survey to collect feedback on published articles