Over the past three tutorials in this course, you’ve learned about the importance of customer support AI assistants, how to set one up, and how to manage its documentation. In this tutorial, you’ll learn how to analyze your support system based on key metrics.
It’s important to understand the metrics you’re tracking and your progress towards them to measure the efficacy of not only your customer support AI assistant workflow but your customer support function writ large.
You’ll need:
- A ChatGPT Plus account (or Team/Enterprise account)
Steps:
- KPI assessment
- Analyze the system based on responses
- Improving the system