In this tutorial, we’ll walk through how to manage knowledge sources for your customer support AI assistant, including identifying gaps, generating new content for your documentation, and updating support articles.
This is an important part of a customer support AI assistant workflow as it’ll help ensure that your documentation is always up-to-date and comprehensive. You can think of this as a recursive feedback loop, making your customer support AI assistant more capable and smarter on your business the more you use it.
You’ll need:
- A ChatGPT Plus account (or Team/Enterprise account)
Steps:
- Identifying knowledge gaps
- Filling knowledge gaps and updating knowledge sources