FAQs are like the unsung heroes of customer support. Done right, they can save everyone a lot of time and hassle.
So, how do you put together FAQs that actually get read and used? Follow along as we guide you through using ChatGPT to assist in creating a set of FAQs that are helpful and effective, and based on your own customers’ questions.
Steps we’ll cover:
- Identify common customer questions for creating FAQs
- Organize the FAQs into categories for better accessibility
- Craft clear and concise answers for the FAQs
- Format and structure the FAQs to improve readability
- Anticipate and address additional questions in the FAQs
- Ensure the FAQs remain updated and relevant over time
To begin, gather information about the most frequently asked questions by your customers. This can be done through various methods such as analyzing customer feedback, conducting surveys, or reviewing customer support interactions. By understanding the common questions customers have, you can address their needs effectively in the FAQs.
Here’s the ChatGPT prompt we’re kicking things off with.